How to stop a Mozy Backup restore job that continues to run

1) Stop the Mozy service
2) From the Task Manager, end process on any open Mozy process
3) Go to \Program Files\[Mozy version (Home or Pro)]\Data folder
4) Rename the resume.dat and state.dat files
5) Restart the Mozy service
6) Go to Start > All Programs > MozyPro (or Home) > MozyPro Status

It should now show that the restore job is no longer trying to run.

Article ID: 41, Created On: 8/12/2013, Modified: 8/12/2013

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